From video archive to branch intelligence.
10 BENELUX branches · 6,400+ daily customers · live queue, occupancy, teller efficiency, safety anomalies and ATM-lobby behaviour, served as decisions instead of footage to review.
00Branch Experience Index (BXI)
Single number per branch · inferred from behaviour, not surveys
BENELUX network · BXI today
—
/ 100
+0.0 vs last week
A behavioural alternative to NPS
5 weighted components inferred from real branch activity — wait time, SLA compliance, throughput, safety, abandonment.
BXI components — network average
Each branch contributes to these. Calibrated against 542 post-visit surveys, R² = 0.71.
01Customer flow intelligence
How many, how long, in what state
People in branches · live
Aggregate across network
—
— of legal capacity
Customer journey today
Where customers drop off
Why are 9% of customers leaving without being served?
Branch occupancy now
Live capacity utilization, % of legal max
02Service intelligence
Queue, wait time, teller utilization
Average wait time
Network-wide, last 60 minutes
—
SLA target ≤ 5 min
SLA compliance
% of customers served within target
—
Teller position utilization
Aggregate, not individual — union-safe
—
—
Optimal range is 65–85% — above that, queues form.
03Safety & loss prevention
Anomaly alerts requiring human verification
Raised-hands detection
Last 24h · last 30 days
0
2 last 30 days
Anomaly flag, not a robbery guarantee. Always verified before alert dispatch.
Person down
Medical or incident anomaly
0
1 last 30 days
Median staff response time: 23 seconds.
Conflict / dispute
Loud audio + posture anomaly
0
3 last 30 days
De-escalation guidance pushed to staff devices.
After-hours presence
Activity outside opening window
—
last 7 days · across network
Mostly cleaning crews & maintenance — auto-verified via badge events.
04Asset protection & ATM lobby
Pre-incident behaviour signals
ATM-lobby loitering today
Single individual ≥ 3 minutes near ATM with no transaction
—
Catches card-skimming setup and tampering attempts before the incident.
Queue abandonment
% of customers leaving before being served
—
05Branch ranking
BXI sorted · top driver up, bottom driver down
| Branch | BXI | Now | Today | Wait | SLA | Aban. | Active alerts |
|---|
06BENELUX branch network
Click a branch for live snapshot
07Recent events · last 14 days
Forensic feed · every alert resolved with human verification
Pick your pilot
Each use-case is independent. Most banks start with two or three, layered onto the existing March Networks deployment — no new cameras, no new infrastructure.
Pick at least one to schedule a 30-min call